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Help center
Four pages, in the order you will need them. Each one is written against the running product: every limit quoted here is read from the engine’s own constants, and a test fails if a page and the engine disagree. No videos yet — when there are any, they will be listed here.
Start here
From an empty account to a printed setup card.
- Your first plan — open the sample without an account, sign in with an emailed link, load an order, pick a vehicle, print or share the result.
- Loading an order — which files work, which column headings are recognised, and the one rule about weight units that quietly changes your plan.
- Your product catalog — what a case needs before it can be planned, which fields are optional, and what happens to codes the catalog has never seen.
- Pallet and vehicle settings — every default the engine plans against, the built-in vehicles with their real inside dimensions, and how to add your own.
Background reading
Longer pieces about the problem itself rather than the buttons.
- What a pallet load planner has to decide — inputs, limits and the questions no planner answers.
- Mixed-SKU palletizing rules — why one order of many products is a different problem from one product repeated.
- Truck load calculator — pallet positions, weight limits and loading metres.
- FAQ — the questions that come up before buying.
Still stuck?
Email us and describe what you expected to happen. Include the order file if you can — most questions are answered fastest by looking at the actual rows.
hello@themorfose.com Back to the help center
We do not publish a response-time target yet, so we are not promising one. There is no phone line and no chat — email is the only support channel today.